EMPLOYEES’ QUALITY OF WORK – LIFE AND JOB PERFORMANCE

ABSTRACT

This dissertation investigated the relationship between the Quality of Work Life and Job Performance. The study employed a mixed method approach, combining quantitative and qualitative research designs. The participants of the study included medical and nonmedical employees of Changzhou Community Hospital in Huangpu District, Guangzhou, China. The findings revealed that participants reported a high level of quality of work life across all its dimensions, a very high level of job performance in both task and contextual aspects, and a low level of counterproductive work behavior. The study further revealed that a significant relationship was found between the dimensions of quality of work life and job performance, specifically in both task and contextual aspects. Conversely, quality of work life was negatively related to counterproductive work behavior. In conclusion, the significant association between Quality of Work Life (QWL) and both task and contextual job performance implies that when employees experience a supportive, fulfilling work environment, they are more likely to excel in their core duties (task performance) and contribute positively to the overall workplace culture (contextual performance). A high QWL boosts motivation, job satisfaction, and engagement, leading to better productivity, enhanced teamwork, and a more collaborative atmosphere. But even in environments with high QWL, counterproductive behaviors may still occur due to factors unrelated to work conditions, such as personal issues or individual traits. This indicates that while a supportive work environment can mitigate some negative behaviors, it may not fully prevent or eliminate CWB, highlighting the need for additional strategies to address and manage such behaviors.

Keywords: Medical and non-medical employees, quality of work life, and job performance
https://doi.org/10.57180/xwvl4111