Marie Krizya M. Calagui, Mark Leo F. Gante
ABSTRACT
Student satisfaction is a critical indicator of quality in higher education, particularly in hospitality and tourism programs where experiential learning plays a central role. This study evaluated the shipboard training component of the Hospitality and Tourism Management programs of St. Paul University Philippines, focusing on students’ assessment of pre-departure activities, actual onboard training, and the services of the tour operator. Using a descriptive survey research design with a mixed-methods approach, data were collected from ninety-four (94) students enrolled in ELE TM 102 – Cruise Tourism who participated in the shipboard training conducted in September 2023 in Cagayan de Oro, Philippines. Quantitative data were analyzed using frequency and percentage distribution and weighted mean, while qualitative data were examined through thematic analysis. Findings revealed that students generally expressed positive satisfaction with the shipboard training program. Pre-departure activities were assessed favorably, particularly in terms of preparedness, clarity of information, and coverage of safety and roles. The actual onboard training received the highest level of satisfaction, with students strongly agreeing that the training met their expectations, provided adequate facilities and equipment, covered essential hospitality operations, and was facilitated by competent trainers. In contrast, the services of the tour operator, while generally rated positively, showed mixed results. Strengths were noted in responsiveness, professionalism, and accommodation arrangements, while concerns emerged regarding itinerary changes and limited land-based activities. Qualitative findings highlighted participants’ recommendations for longer training duration and the inclusion of land-based activities during port stops to enrich learning experiences. The study underscores the importance of continuous evaluation and collaboration with industry partners to enhance shipboard training and ensure its relevance, effectiveness, and alignment with student needs and industry standards.
Keywords: Student satisfaction, shipboard training, experiential learning, hospitality and tourism education, cruise tourism
https://doi.org/10.57180/qcbi6834