Zheng Zengwei
ABSTRACT
This study evaluates the implementation status and student satisfaction with the “one-stop” service support program at Guangdong Polytechnic of Science and Technology. The program consolidates on-call management services, guidance and educational support, community engagement activities, daily administrative services, themed cultural events, and information platform technology to establish a comprehensive student support system. A mixed-method research design was employed, involving a survey of 385 students using structured questionnaires and open-ended interviews. A literature review provided the theoretical foundation for student support services in higher education, followed by a detailed description of the research methodology, data collection procedures, and analytical strategies. Results show that the “one-stop” service support program is effectively implemented and aligns well with student needs. Students rated the implementation of service components to a great extent, and their overall level of satisfaction was assessed as high. The study offers valuable insights by examining key factors that influence student perceptions and satisfaction. Findings and recommendations may serve as a reference for enhancing student community management and improving student support services across higher education institutions.
Keywords: One-stop service, student community, implementation status, satisfaction level, support program
https://doi.org/10.57180/ysnj9271