Chen Jiachun
ABSTRACT
This study evaluated the implementation, satisfaction level, and challenges associated with volunteer-led elderly care services at Guangdong University of Science and Technology, drawing insights from both service providers and beneficiary participants. A quantitative-descriptive research design was employed, utilizing survey questionnaires supplemented by structured interviews across ten service dimensions, including psychosocial support, emotional care, healthcare services, infrastructure readiness, and resource management. Statistical analyses such as frequency distribution, mean scores, t-test, and ANOVA were used to analyze the data. Findings revealed significant differences in satisfaction ratings between participant groups. While services related to nutritional support and community engagement received high satisfaction scores, notable deficiencies were identified in areas such as mental health support, home-based care, and volunteer retention. Major challenges highlighted in the study included insufficient youth involvement, cultural stigma surrounding mental health assistance, lack of professionally trained personnel, financial constraints affecting home modifications, and limited digital competency among older adults. The study concludes that enhanced training programs, strengthened institutional policy, strategic resource allocation, and infrastructure development are necessary to improve service delivery, ensure accessibility, and sustain long-term program impact.
Keywords: Volunteer community elderly care, service evaluation, satisfaction assessment
https://doi.org/10.57180/vpoh3377